When it comes to offering you great service, you don't just have to take our word for it - read from our other delighted customers:
Professional and timely. We will definitely ask them back for future repairs.
This is my second experience with Sullivan and both experiences were professional and pleasant. They arrived on time and wore a mask. They didn’t try to upsell me with other products or services. I will continue to use them as my go-to for any plumbing and heating problems.
The inspection of my plumbing was completed in a short time and a discussion about dated fixtures took place. Allmseemed to be working in spite of age so no further action needed. We discussed possible changes but there was no undue pressure to update.
The technician was knowledgeable, friendly, and fair. I will be a repeat customer because of the quality of service and respect I was shown.
They fallowed up on their fall furnace check up and found out our heat exchanger was going bad. They offered a fair price and installed our new furnace the next day. And their service department came back a couple days later to make sure everything was done and done correct. Very happy and would recommend.
Excellent service from the office and the plumbers. They used the camera and discovered that there were no clogs in the pipe, and that the problem was the septic tank. They didn’t charge me since they didn’t have to run the snake.
Had a furnace check this week. The technician was very courteous and professional. I asked him to refresh my memory on the humidifier and he stayed a few extra minutes to walk me through everything. All of their employees are always very kind and knowledgeable.
Excellent work installing our Ecobee thermostat that required extra wiring for the furnace!
Ryan S installed 2 extended toilets for me & I couldn't be more pleased with his pleasant attitude & qualifications as Sullivan Service Technician. This isn't the first time Ryan S has done work at my home. Thanks again for a professional job done well. It is appreciated !!!!!!!!
We have been customers with Sullivan Super Service for over 10 years. We are impressed over and over again with their professionalism, genuine interest in doing a great job, and excellent communication skills! We had Mark B**** come to help us recently when we had no heat. The response was timely and when our issue turned out to be a bit more confusing than expected, Mark did an excellent job problem solving and ultimately getting the job done and done well! It’s so nice to have confidence and trust in Sullivan Super Services!
Amazing service. Mark was very helpful and put in a full day installing a sump pump and fixing up our very old drains in the basement!
Awesome people! Unlike plumbers Ive used in the past the took their time and checked the whole line. Then once they found out what the issue was they explained it to both my wife and myself so we were aware of what was going on and needed done. And were in the process of scheduling a future main line replacement. You have a customer for life!
Mark came out for the fall service on my boiler. He found a small problem, handled it and I have heat!!
They’re always so friendly and reliable. They also are very competitive with their prices and always clean up before they leave.
Prompt, professional and knowledgeable. Very helpful and answered all of my questions.
patrick was great at servicing my maintenance plan. very professional by not disturbing my wife who has to work from home and was on a virtual call.
These folks are great. I use them for all my plumbing, gas and HVAC needs for my home plus for our portfolio of rental properties. They are friendly, reliable, and responsive. They communicate well and do good quality work. I've been very pleased and have recommended them to several friends and fellow landlords.
Laura was excellent in diagnosing and discovering problems . She arrived on time and her attitude was energetic and pleasant. She wore shoe covers and mask. She cleaned up after service and provided me with some other options to think about. I started to use Sullivan after experiencing some terrible service technicians from other companies. The quotes provided are usually on point so there are no surprises or hidden costs. I will continue to use Sullivan for future projects. Thank You very much for providing excellent technical and customer service. ******* **
Ryan is prompt, professional, and polite. For their annual Service Plan, I think it’s a good deal. For out of plan service, their price is a lot higher.
Great company, quick response, always available to talk to you and respond in a timely manner. They care about my time, very accommodating and working around my work schedule. I use them for all my cooling and heating needs and recently used them for my plumbing needs. Everyone was pleasant and knowledgeable. The issue was resolved. I have service contract with the company for several years now and I am very pleased with them. I will definitely use them in the future.
they are a great company all around. they installed my humidifier and air cleaner. most recently ryan came to do the fall check up and he was polite and professional and nice on top of it. great guy,. highly recommend.
The technician , Ryan, was excellent. Pleasant, and knowledgeable. My plumbing issue is resolved. **** *
Next day service, personable techs, fair pricing
Very satisfied with Sullivan. Patrick was our technician. Nice company to deal with. (Plumbing issues)
We received a quote from Sullivan for a furnace replacement. They were quick to call us back and schedule and Marc A provided an extremely thorough quote. He took the time to measure out our house and priced out several options. He gave us a lot of information but was never pushy!!
Sullivan Super Service was awesome! The technician Ryan, was great ! Nice guy and really knowledgeable and helpful. I will definitely use them again
I am very pleased with the service. The technician, Mark, was very professional and personable. He explained everything to me. I will certainly use Sullivan Service for future jobs.
Ryan was great. He explained the pressure situation to us and fixed the toilet seal.
Mark was efficient, personable and professional. He informed my husband and I what needed to be addressed, easy to understand information and we made the discussion to have the work completed. Mark made the difference.
Honest, hardworking and professional group of people! Have been working with them for years and years. Great and reliable company!
Professional and patient when our financing fell through. Work looks great and our heat is working. Thank you *** *** *****
Satisfied customer! Scheduled a furnace check and received a call when they were on the way. Mark was very polite and courteous, efficient and done in a reasonable time. Thank you Sullivan Super Service!
Satisfied customer! Scheduled a furnace check and received a call when they were on the way. Mark was very polite and courteous, efficient and done in a reasonable time. Thank you Sullivan Super Service!
Always prompt, efficient and very friendly and professional Extra $16 a month for prime care or whatever they call it is worth every penny
Thanks Nick and Marc! Today was not an easy day deciding on installing a new furnace and central air and water heater!! It's a huge investment. But every time I have called, your company has responded quickly. And every job you have done was done right the first time. I did my homework and knew what questions to ask. And every question was answered with good solid reasoning. I'm glad you have my back. Your service plan has paid for itself! I'm having you do the work because you will stand behind your promises. You have proven that. I'd recommend your company without a second thought.
They always call ahead & are nice & explain clearly what they did & or needs done . Clean . Wore masks shoe covers
As always Sullivan did a good job helping me to get my furnace ready for winter. I can always count on them.
The plumber was here and checked out the damage I had in my basement. He was so nice and professional, and gave me options on how to handle everything. As it turned out, I had extensive damage to the walls as well as the flooring. I was looking at a rather costly repair bill. However, he reassured me about my options, so...onward and upward! I would definitely recommend Sullivans for any plumbing issues!!
I have been using Sullivan Super Service for over 20 years. Sullivan sent technician Mark B**** to do maintenance on my furnace & A/C & also to repair my broken dishwasher (at a very reasonable price), Very nice personality & an efficient worker - He had everything done in an hour & a half. GREAT JOB MARK B**** !!!!!
Sullivan responded to our problem right away. They sent Jack to our house just a few hours after I called, and he got to work right away. Jack clearly gave us our options and accurate price estimates. After we gave the OK he got the job done in a timely and clean manner. I would highly recommend Sullivan and Jack to anyone who needed plumbing or heating services.
My husband and I just bought our first home and noticed a clogged pipe. I was so nervous because I hear horror stories about plumbers and how hard it is to find a good one. I googled and Sullivan popped up. I called Sullivan at 10am and they arrived 1pm the same day- no extra charge. I’m beyond pleased with their professionalism and pricing. We will be using them in the future. Thank you ??
Always great service! Ryan always is patient and takes time to answer my questions in a manner for average customer to understand.
Prompt, efficient service provided. Greg was friendly, polite,& explained things
Excellent service! Definitely recommend, the guy is very nice and professional. Thanks
They always do a great job and go above and beyond!
Glen is a great salesman who knows his stuff. He was very informative and I got a great deal too. Thanks Glenn
Let me begin by saying this: This company is worth every penny spent. I live in an old home, and have struggled to find a solution that both fit my budget and kept my home cool during the summer. I tried everything BUT what I should have done, called Sullivan Super Service, first. I nursed an old unit for years, had patch fixes made, even had someone who did HVAC on the side come and install an inferior unit. Finally, enough was enough. I was done throwing money away and decided to seek out REAL professionals with REAL history of servicing my neighborhood. Not only were they fast, professional, and pandemic responsible in their work, but they explained everything every single step of the way. They valued my input, they fit their services to my budget, and they gave me options so I could pick what worked best for me. I have the comfort (see what I did there?) of knowing that not only will my new AC unit work for years and years to come, but should I somehow come up with any issues, Sullivan will be there to support me and their work. Thank you Glenn for taking the time to explain it all and make sure I made the best decisions for myself and my family. I recommend Sullivan Super Service to everyone. They may not always be the cheapest, but they are far and away the best value!
Thanking Glenn for an outstanding job in helping me purchase a new A/C and new furnace. Glenn was very professional, patient and thorough in answering my questions and provided great quality Sullivan customer service! The installers who are Chris C., Jim M., and Zach P. were excellent all around. Each one showed great customer care and genuine acts of kindness and compassion and outstanding work quality. My parents are in their late 80's and Chris, Jim and Zach showed my parents and I the utmost respect and truly a great Sullian team with superb customer quality care and workmanship. This install was done on the hottest day, July 10th, temps over 90 degrees and each one of them worked so diligently and so friendly and so compassionate for the well being of my parents. Thank you very much beyond words can say. So grateful for all your outstanding work, Rose, Mike and Missy
Glenn Reis did an outstanding job helping me purchase a new A/C unit and new furnace unit. Thank you very much for your patience and answering all my questions to make the right purchase. Glenn was very thorough and showed professional thoughtfulness and courteous attention to my questions and provided quality customer care. Thank you!
from whole house hvac to twice yearly checkups .service is greatly appreciated and my wife is Happy. I'm broke (smile) but worth it . Ryan was super. sorry failed to mention Kat B she was super as well.
We've been doing business with Sullivan for more than two decades, and their professional and polite service people continue to perform in a quality manner. And I love that they wear shoe covers while in your home. The company truly makes an effort to get a rep to your home asap. They've done A to Z projects for us--gas line replacement, new faucets, new disposal, new ac condensers, fixing sink and toilet malfunctions, sump pump motor replacement, and on and on. I don't trust any other HVAC company to do our work. The other important comment is that their phone reps are also polite, friendly and knowledgeable. If the service rep is running late, generally you'll get an alert call. I highly recommend Sullivan.
Ryan knows his job and did fast and right.
Once again, a plumber from Sullivan Super Service provided prompt, well done, professional service in our home. Nick was knowledgeable about the ins and outs of working with the water company during our recent work and even checked back after the water company completed some repairs of their own on the same day. The office staff coordinated communications during the day so we were all on the same page. Like some clothing styles are called "business casual" Sullivan Super Service employees are "business personal." All the right work is done professionally with the personal touch that makes me feel like I received full value for the service I received. ***** ** *** *******
I had a clogged drain in my basements and they were able to fix the issue quickly. They were quick, friendly and respectful of social distancing guidelines. I would highly suggest their services.
As always, they called while on their way, arrived on time, explained their findings and proposed solutions for any problems.
Bob A. was very friendly and courteous and respectful of my property.
As usual, Ryan did a terrific job.
How well they treat you and explain what has to be done and how much it will cost. They do great work and reliable
Nick H was awesome he explained everything to my husband and I he went over priced with us he was way beyond helpful we were very satisfied with the work him and Ben did for us along with a great personality and very professional I would highly recommend Sullivan Super Service to anyone who needs any type of plumbing done
I am always please with the annual service of AC/furnace. I'm exceptionally pleased with the work Nick and Ian did to redo the plumbing in my basement for the laundry set up. They were efficient, pleasant to work with, and did exceptional work - ensuring everything was done correctly before leaving.
I'm always pleased with their annual AC/furnace checks. Recently had work done to update plumbing/laundry in basement and was exceptionally pleased with work by Nick and Ian - explaining the work & process, working efficiently and effectively, and ensuring all was in working order before departing. Cleaned up area and communicated thoroughly. Very pleasant experience and appreciated the discount pricing.
This is the first plumbing service that came when they said they would, the workers were friendly and very professional, and the work was done properly and as described. I would use them again!
Ryan Was On Time, Fast, Neat and Did A Very Good Job
Bob A was totally professional; knowledgeable, clean, and very helpful. As always, a great experience with Sullivan's people.
Excellent customer service! Tech was extremely friendly and helpful. Did a great job - was efficient and knowledge. Would definitely recommend and use again!
Very respectful of social distancing. Kept me informed by phone that they were coming to do my check up. Love this service. Twice a year so no worries. Thank you for servicing my home for years. Mary Helen Fedak
I had a broken pipe between my garage my basement that caused water in both areas, I thought it would be expensive to fix. I have always used Sullivan once again they corrected it by replacing the damaged pipe quickly. The best part was the surprise that it was not expensive to do. Once again, THANK YOU SULLIVAN. Your "service technician Greg R." does GREAT work is very personable. I'm glad I chose Sullivan over 20 years ago have continued to use them for my plumbing, furnace A/C.
Bill S***** Greg was exceptional. He called me ahead of time to let me know he was on his way. Needed some plumbing work done. Friendly, knowledge of his trade. Best thing I ever did was get the Service Contract from Sullivan. Convenient, reasonable, always available when you call. Installed my new faucet, friendly. Would refer them to anybody for Heating/AC and Plumbing needs. Thanks Greg, Maureen and the team.
Great response time. Very friendly and very professional. Took time to explain everything.
Using Sullivan for over 10 years. Service has always been great.
Great service as usual, using Sullivan for over 10 years.
Scott was excellent. He explained everything they would do so we would understand it
Very efficient. Never disappoints.
Responded within an hour. Diagnosed issue. Presented estimate at a fair price. Did a beautiful job. I highly recommend.
Nick did a great job, professional and courteous. I have been using Sullivan for two years and planning to use in future.
Ryan was very professional & friendly. He explained everything. His work was excellent replacing a leaking pipe. Thank you.
Nick performed our new AC unit. He was quick, efficient and friendly. he gave us information about what we might need to do next and we might need to keep an eye on and I really appreciate his time. Our dog also liked him. ??
Prompt service. Technician was knowledgeable, courteous and answered my questions.
AGAIN Ryan my tech was professional and knowledgeable and thorough. My experience could not have been better. Scheduling with this company (Kat) was accommodating with a time which was good with my availability..
BOTH Ryan and Kat gave me outstanding first rate service! RYAN was professional and knowledgeable and answered all questions I had in detail.
I was unable to be at home when Ryan was there, but I did talk to him. I am happy with the service and the explanation of what he did. Thank you
The service was timely (same day) and the worker was good, knowledgeable and courteous.
Service performed as requested. Good price, friendly and professional employees.
Best HVAC company in Pittsburgh. Have dealt with this company for 20 years. Jack, Maureen each get an A . Prompt, quality service.
Sullivan tech was very professional an time of this virus. He was wearing gloves and ensure me his will keep his distance while he did his work. He did a great job without any contact and answers all my questions.
Wonderful service. As usual.
Great energy! Great information! On time!
I've always been able to count on Sullivan Service. Ryan and his team were able in these trying times to do the work with efficiency and minimal direct interaction.
Great customer service! Fast an knowledgeable
Nick did our routine spring maintenance check and worked efficiently, knowledgeably and courteously.
We have had a contract with Sullivan for more than six years and I am grateful for their continued attentiveness and excellent service. Highly recommended.
Scott was the agent that came to my house. While he was unable to fix my clog (due to my pipes being crushed, as shown by his camera), he was a pleasure to work with. He carried an excellent conversation, demonstrated a tremendous work ethic, and tried everything possible to fix my problem. We even discussed possible solutions for Sullivan to fix for me and my drainage issues, and I am planning on taking them up on this. Thank you Sullivan and Scott for the great effort. I look forward to working with you in the future.
Honest and Awesome, on time every time, no worry, no hurry.
Friendly and knowledgeable staff - always on time and efficient!
Sullivan super service was at my home for a leak in the furnance. MARK the tech was very honest. Issue was fixed in 5 minutes. Will call them again very honest company. Thanks again
They did a really good job! The young man was very nice and helpful.And I had a 20% coupon.
Bob once again did an excellent job with our season system check up. He is (and all of the technicians are) professional, considerate, efficient and knowledgeable.
They were efficient and explained all to me. Scott was very nice as was Matt. Scott answered all my questions . I recommend this Company highly.
Thank you so very much for your prompt, efficient, and dependable service.
We have always been pleased with Sullivan’s work and assistance in time of need.
Wants to thank everyone for their help! Everyone was great and she is more than satisfied.
Thank you for connecting my rain barrel. I appreciate your company volunteering to help accomplish this project.
We are always really impressed with all aspects of service.
I’ve been a customer for over 20 years and the service with Randy and Brad is great!
Donna’s help is better than excellent. All technicians over all past visits have been super.
Outstanding team effort from sales and installation
Sullivan Plumbing is the Best in so many ways. You have helped us a lot. Your techs are super “across the board”.
I am very pleased with the technician and his explanation about my plumbing problem, no other plumber has ever done this. I have had at least 20 plumbers in the past 50 years.
Dear Mr. Sullivan,
This letter is to acknowledge the professional and friendly service I received from your employees, Brad and Mark in my home the morning of June 5th. They arrived within two hours of my call on a clogged kitchen sink drain. They worked quickly and yet not hurriedly. I explained that I had a competitor in two months earlier for the same problem and that I called them this time but they could not do the work until the next day. So I saw your ad in the Yellow Pages and decided to give you a try. John Sullivan was very helpful on the phone and scheduled the visit. The boys came in and completed the work and left my kitchen the same way they found it, clean. Which is more than I can say for the competitor from the earlier visit.
They took the time to explain my options. They did a good job explaining the benefits of using the enzyme product to open old iron pipe and I purchased that product on top of the service call.
I think these mean are an asset to your company and should be acknowledged for doing what is seldom found, providing knowledgeable and friendly service.
Dear Mr. Sullivan,
I am writing this letter to let you know how very please I am with the new furnace Bob installed for us. It works wonderfully.
Also, I am not in the habit of letting my mother be at home alone when someone is coming into our home to do any kind of repair but I felt so at ease with Bob that I was very comfortable with her being there by herself. The saved me from taking 2 vacationd days off.
Again, the work was excellent, Bob was wonderful and the price was right.
For all your plumbing, heating and air conditioning needs in Pittsburgh and Allegheny County, call Sullivan Super Service today.